Category Archives: ITIL

Rike project management

Rike enables teams to autonomously administer their tasks according to the kanban principle and to thus work in a more focused manner. The meta-ticketing/planning tool is based on the kanban principle and embraces elements of other agile methods like extreme programming or scrum. With Rike, team members autonomously choose their tasks according to the so-called “pull principle”. Thereby, all team members are equally challenged and able to bring their individual strengths to the table. By minimizing simultaneously pending tasks, Rike reduces the throughput time for individual tasks.

read more…

Leave a comment

Filed under Development, ITIL

CFEngine – Configuration Management

CFEngine automates large-scale IT computing infrastructure: ensuring the availability, security and compliance of mission-critical applications and services. Based on popular and flexible open source configuration management software, CFEngine configuration management products are highly scalable through decentralized, autonomous agents that can continuously monitor, self-repair, and update the IT infrastructure of a global multi-site enterprise – with negligible impact on system resources or performance.

read more…

Leave a comment

Filed under ITIL

What is OTRS ?

OTRS is an open source software system for managing a wide range of business processes, from Help Desk to Support Center to IT Service Management. Based on a set of functions built on a “trouble ticket,” OTRS is built to allow support, sales, pre-sales, billing, internal IT, support desk and many other departments to react quickly and responsibly to inbound inquires.

read more…

Leave a comment

Filed under Data-center, ITIL

iTop – ITIL for Everyone

iTop is written in a simple, popular programming language (PHP) that can be customized in an instant. iTop is a relying on an Object Relational Model (ORM) including a powerful state machine. The Web interface is generated automatically from a configuration file that describes your data model including:

- Configuration Items and their attributes (servers, network devices, contacts, contracts, …)
- actions & processes control by the state machine
- html templates to display data the way you want
- attributes to be used by search engines

But for companies who want more detailed customizations, we offer something more: access to the underlying source code.

read more…

Leave a comment

Filed under Data-center, ITIL

RTIR: RT for Incident Response

RTIR is the premiere Open Source incident handling system. We worked with over a dozen CERT and CSIRT teams to build a world-class incident handling system. RTIR helps you handle the ever-increasing volume incident reports. Continue reading

Leave a comment

Filed under ITIL

RT: Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. Continue reading

Leave a comment

Filed under ITIL